FAQ
-
How many reformers are there and what are the chances of getting a spot?
Mellow has 13 reformers, thoughtfully spaced so you can move freely without feeling crowded. Our booking system only allows 13 people per hour, so the studio never exceeds capacity.
On rare occasions if someone overstays their hour there might be a short wait (think 5 minutes). Don’t worry, we’ve got a cosy couch where you can settle in until a reformer frees up. -
Who is Mellow Pilates for?
Mellow is designed for women who already have Reformer Pilates experience and feel confident moving on the machine.
Self-guided Reformer isn’t the right fit for everyone and that’s okay! We welcome you if you’ve taken classes in a traditional studio and feel ready to flow independently with guided video support.
Think of it like the gym: you learn the foundations first, then self-guided practice becomes a freeing, flexible and cost-effective way to move. -
Who teaches the guided video classes?
Our video library is led by a range of qualified, highly experienced instructors from all over the world. You’ll easily find someone whose teaching style feels just right for you.
-
What kind of videos are available?
Everything you need:
– All Levels flows
– Intermediate + Advanced sessions
– Short, targeted burners (hello, 15-min booty burn)
– Stretch + mobility sessions
– Full body classes from 30–60 minutesWant a long flow followed by a juicy stretch? Go for it! You get to mix and match.
-
How do I book a session?
Head to the “Memberships & Packs” page on our website to choose your plan.
Once you’ve purchased a membership or session pack, you can:
– Book through our website, or
– Book through the Momence app
You’ll also need the Momence app to unlock the studio door when you arrive. -
Why is it so affordable?
Because Mellow is self-guided and unstaffed, we don’t pay instructors to be on-site for every session and we pass those savings directly to you.
Just like a 24/7 gym model, but for Reformer Pilates. -
If it’s unstaffed, how do I get in?
Your door access is synced to your booking. You can enter 10 minutes before your session and 10 minutes after it starts.
When you arrive:Open the Momence app
Tap the Mellow logo under “Your Hosts”
Tap “Locks”
The door will open (it’s location-sensitive)
Please always ensure the door closes behind you — and never let anyone follow you in.
This protects:
1) your check-in
2) your safety and security -
What should I bring?
– Your phone (to open the door)
– Grip socks (required for safety)
– Headphones/earphones (in-ear recommended, but over-ear also works)
– Water
– Comfortable activewear -
What experience level do I need?
We rely on your own body awareness and judgment, because every mover is different.
There isn’t a magic number of classes, but as a general guide:
at least 10 traditional Reformer classes before joining Mellow is ideal.
This ensures you understand safety, machine setup, and foundational Reformer movement principles. -
How long can I stay in the studio?
Each booking gives you 1 hour.
If the studio is quiet and all reformers are not occupied at the end of your session, you’re welcome to stay a little longer.
We just ask that you’re mindful and respectful of other members’ booking times. -
What if I don’t know which video to choose?
Start with a full-length All Levels flow.
You’ll move safely, feel challenged, and won’t need to layer in another video afterward.
From there, it’s easy to explore short burners, mobility, or longer sessions depending on how your body feels that day. -
Can I arrive late?
Yes, you’ll still have access for 10 minutes after your booking start time.
We still recommend arriving a few minutes early so you can settle in, choose your reformer, change into grip socks, and get the most out of your hour. -
Can I come with a friend?
Of course! (as long as they’re also a Mellow member). If it’s a quieter time, you can grab reformers next to each other and follow the same class.
(Counting down “3, 2, 1, press play!” is part of the fun.) -
Are there showers or changing rooms?
We have changing rooms, hooks for your bags and coats, cubby holes for your belongings, and a toilet.
We do not have showers. -
Can I come more than once per day?
Absolutely! Come as often as you like between 6:00–22:00.
This is where an Unlimited Membership is really the best choice! -
Can I film or create content in the studio?
Yes as long as it’s:
– Discreet
– Not disruptive
– Doesn’t capture other membersA quick selfie or pre/post-session clip is totally fine. For longer filming, choose a reformer at the back and face a window or wall to keep others out of frame.